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Support Options Available |
Free Account |
Subscribed Account |
|---|---|---|
| Hours of Support (Customer local time) |
Monday-Friday 9AM-6PM Saturday 9AM-2PM |
(Severity 1 & 2) 24x7 (Severity 3 & 4) Monday-Friday 9AM-6PM Saturday 9AM-2PM |
| Online Help Request Submission | ||
| Telephone Case Submission | ||
| Average Support Response Times | 4 Hours | 2 Hours |
| Average Call Back Response | 4 Hours | 2 Hours |
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