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Hours of Support
(Customer local time)
Monday-Friday 9AM-6PM
Saturday 9AM-2PM
(Severity 1 & 2) 24x7
(Severity 3 & 4)
Monday-Friday 9AM-6PM
Saturday 9AM-2PM
Online Help Request Submission
Telephone Case Submission
Average Support Response Times 4 Hours 2 Hours
Average Call Back Response 4 Hours 2 Hours

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